Senior Head of Sales Growth - Contact Center Ops (Madrid)

Cactus Search is seeking a Senior Contact Centre / Customer Operations Leader for a major international consumer services business in Madrid. You will own and optimize large, multi-site contact operations, oversee inbound and outbound channels, and drive performance, retention and growth across complex customer journeys. This is a genuine senior operational leadership role, requiring proven experience running large teams, managing outsourced partners, and delivering measurable improvements in J…