Customer Care Supervisor

Job Description As a Supervisor of the Artist Support at TuneCore, you will manage and coach a team of Artist Support representatives (agents) , overseeing their daily performance, quality standards, and SLA compliance. You will conduct regular check-ins, deliver performance reviews, train new hires, and support team members in achieving their individual and team objectives. You will also act as the primary point of escalation for complex and high-impact client issues, guiding your team through…