ITOM & ITSM Platform Delivery Lead (Madrid - Hybrid)

Birlasoft in Madrid, Spain (hybrid) seeks an ITOM Governance, ITSM & Platform Delivery Specialist to translate operating model vision into operational workflows, KPIs, and governance structures across IT platforms. The role focuses on maturity assessments, WoW design, board charters, and interfacing with vendors, with a strong emphasis on ServiceNow and TBM-based metrics. Bachelor’s/Master’s in IT/Analytics/IE preferred. J-18808-Ljbffr