Client Services and Support Analyst EMS Operational Client Support

You will primarily be responsible for: Acting as the central point of contact for an allocated group of clients on operational matters, ensuring efficient incident management and timely escalation of issues Providing ongoing client support, following up on all questions or issues until resolution, and keeping clients regularly informed, especially when in-depth analysis is required Ensuring compliance with Service Level Agreements and strengthening the quality framework to meet both quantitativ…