IT Service Delivery / Site Supervisor

Key Responsibilities Supervise and coordinate the onsite technical support team. Manage day-to-day service delivery and technical operations. Ensure resources are available according to agreed operating schedules. Monitor SLA and KPI performance. Manage technician schedules and resource allocation. Coordinate leave, sick leave and overtime. Manage staff attendance and performance. Coordinate replacement resources when technicians are unavailable. Ensure service shortages are addressed within th…