MSP: IT Service Delivery Team Lead - L1

Are you a hands-on IT professional who enjoys leading a team, solving technical challenges, and delivering excellent user support? We’re looking for an IT Service Delivery Team Lead – L1 to lead our L1 Service Desk team, ensuring efficient incident and service request resolution while maintaining strong SLA, ITIL and service delivery standards. Key Responsibilities: Lead, coach and support L1 Service Desk Analysts Troubleshoot hardware, software, Windows, Microsoft 365 and user-access issues M…