Virtual Customer Service for a Beverage Company in Austalia (Home Based Part Time)

• Triage and manage the Gmail inbox each morning • Respond to customer enquiries in a casual, friendly and helpful tone • Manage Shopify customer service enquiries • Process approximately 20 draft orders per day • Process orders and generate invoices through Xero • Confirm order details and ETAs with customers • Lodge orders with the 3PL warehouse and obtain tracking information • Update tracking in Shopify and fulfil orders • Follow up on delivery or order issues • Send personalised customer t…