First Impressions Lead

Guided by FOCUS Connect’s Vision and Purpose, the First Impressions Lead is the front door of FOCUS Connect, creating a welcoming and professional first experience for people connecting with us in person, by phone or through general enquiry channels. The role actively identifies needs and service opportunities, captures and manages enquiries and leads, and provides warm handovers to the appropriate Home & Community Care or Community Services team. The role is also accountable for the effective …