Dispute Resolution Specialist, Scams

Job Description About the role As a Dispute Resolution Specialist, you will investigate and resolve scam complaints under the Scams Prevention Framework. You will reconstruct the scam and the transactions involved, assess each regulated entity’s conduct against its obligations, and reach fair, timely outcomes through negotiation, conciliation or a well-reasoned preliminary assessment. You will keep ownership of each complaint until it resolves or a decision maker accepts it. Consumer engagement…