Executive Manager ICAL

Joining Customer Service Direct (CSD), the Executive Manager, Indigenous Customer Assistance Line (ICAL) will lead the customer, operational, people and risk performance of CommBank's specialist First Nations customer support team. Supporting First Nations customers is an important part of who we are as a bank. ICAL supports more than 25,000 customers and continues to experience significant growth in demand. Many customers supported by the team are experiencing potential vulnerabilities, requir…