Senior Customer Support Engineer

Key Responsibilities: Take end-to-end ownership of customer cases, including initial troubleshooting, root cause identification, escalation management, and resolution. Provide troubleshooting support to customers and partners via multiple channels (web, email, phone, virtual meetings). Collaborate with customers and internal stakeholders to ensure timely incident resolution. Develop, test, and document workarounds for reported product issues. Communicate with engineering teams to report and inv…