Help Desk Technician (Remote)

A Healthcare company in Portland, OR is hiring a Remote Helpdesk Technician (Sit in Oregon or Washington) for a great opportunity! Job Duties: Provide Tier 1 service desk support by managing and resolving submitted tickets in a timely and professional manner. Handle soft phone calls, with a primary focus on both inbound and outbound outreach to end users to troubleshoot issues and provide updates. Support users during the migration from Citrix to Island Enterprise Browser, including basic tr…