Senior Executive

Description The Senior Executive will oversee a team of 15‑17 associates within the IMU Insurance P&C department, acting as the process expert for escalations and client communications. This role is responsible for allocating work, monitoring accuracy, generating performance reports, and driving continuous improvement initiatives while ensuring SLA and KPI compliance. Responsibilities Lead and mentor a team of 15‑17 associates, ensuring up‑skilling, coaching, and performance management. Serve a…