Senior Service Desk Analyst

Job summary We are seeking a highly motivated and experienced Senior Digital Analyst to support the delivery of high quality Digital Services across the Trust. As a senior member of the Service Desk team, you will play a key role in ensuring the effective operation of Digital support services, managing major incidents, driving service improvements, and supporting the Trust's IT Service Management (ITSM) processes. You will also support the development of Service Desk staff through mentoring and…