Global Head of AI-Driven Customer Experience

Reapit Australia & New Zealand is seeking a senior leader to shape and execute the AI-enabled customer experience strategy across onboarding, success and service delivery. You will deploy automation and conversational AI to improve outcomes, reduce resolution times and scale high-quality support. Reporting to the Chief Commercial Officer, you will own post-sale functions globally, build a customer-centric operating model and partner with Product and Technology to translate feedback into product…