Business Systems and Technical Support Lead

Salary: £35,000 - 37,000 per year Requirements: Demonstrable experience supporting a software service, customer platform or connected product, including ownership of complex customer cases and effective escalation. Practical involvement in introducing or improving a CRM, service management or comparable business system, with the ability to turn operational needs into workable processes and tests. Sound judgement when troubleshooting, managing priorities and communicating with customers during a…