Senior Manager, Scam Triage & Prioritisation (Hybrid)

AFCA, the Australian Financial Complaints Authority Limited, is expanding the Australian Scams Ombudsman team and seeks a Senior Manager, TAP to establish and lead the front door of our dispute resolution service. You will set the operating model and standards, and build a high-performing team able to handle growth from 2027 onward. The role focuses on trauma-informed, customer-centred triage and assessment, ensuring timely, fair decisions while guiding improvements and collaborating with J-188…