External Dispute Resolution Case Manager

At ING, we believe banking should make life simpler, not more complicated. Our purpose is to empower people to stay a step ahead in life and business, and that starts with delivering exceptional experiences when customers need us most. We're looking for two External Dispute Resolution Managers to join our Customer Excellence team and help resolve complex customer complaints, disputes and scam-related matters referred through external bodies such as AFCA. In this role, you'll manage some of ING'…