Customer Success & Operations Associate - Night shift

Key Responsibilities: Customer Success & Onboarding Take ownership of Assistly customers after technical implementation is completed. Conduct post-implementation onboarding and help customers understand billing, invoicing, and ongoing operational processes . Serve as a point of contact for customer billing and account-related questions. Coordinate with Sales, Technology, and Finance teams to resolve customer issues. Follow up proactively with customers and help ensure a positive ongoing SaaS cu…