Account Executive

The Internal Account Executive owns retention and growth for an assigned book of existing customers, entirely by phone. Every call in, whether it starts as an order, a query or a complaint, is also a chance to protect and grow that customers spend, and this role is judged on both halves of that job, not just the half that shows up as a service ticket. This is not an order-taking role. The Internal Account Executive is expected to understand what's happening in a customer's business, spot where …