Support Consultant MD365 Customer Journeys

Responsibilities Provide functional support for Microsoft Dynamics 365 solutions with a focus on Customer Insights – Journeys. Analyze and resolve user issues related to: Customer Journeys Segments and triggers Marketing forms and emails Event Management Customer Insights Journeys configuration Investigate and troubleshoot functional issues, escalating technical problems when necessary. Advise users on best practices and recommended solution designs. Work closely with project consultants and im…