Lead Medical Support Assistant (Clinical Contact Center)

To qualify for this position, applicants must meet all requirements by the announcement closing date, 11/12/2026 Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j Specialized Experience: Must possess one year of specialized experience equivalent to the GS-6 grade level collaborating with medical clinicians across multiple disciplines, scheduling interdisciplinary appointments, and possessing an advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community. **Resume must include hours per week for work experience credit. ** Candidates must demonstrate the KSAs below: Advanced knowledge of medical terminology and a wide range of clinical fl