L2 - Sys Admin / Escalation Engineer

Hours - East Coast US - 8am - 5pm Permanent in-country SA contract Fully remote Salary - R38,000 plus R2,000 benefits Duties and Responsibilities: Client Support & Escalation: Resolve escalated client issues and requests by phone, remote access, or onsite support as assigned. Troubleshoot network connectivity, wireless, firewall, Microsoft 365, server, application, endpoint, identity, access, and performance-related issues within demonstrated capability and approved access. Accept escalations w…