Sales Auditor

Key Responsibilities: ✅ Monitor and evaluate inbound & outbound customer interactions ✅ Conduct call audits and calibration sessions ✅ Provide structured feedback and coaching to agents ✅ Ensure adherence to quality, compliance, and process standards ✅ Prepare quality reports, scorecards, and performance analysis ✅ Identify performance gaps and recommend process improvements ✅ Drive quality initiatives to enhance customer experience Requirements: ✅ 1 year of experience in Quality, Call Auditi…