Manager, Major Incident Management - Splunk

Meet the Team The Major Incident Management (MIM) team leads the company’s highest-impact customer incidents. Incident Managers direct P0, P1, and qualified P2 responses from intake through recovery, closure, and post-incident follow-up. They coordinate Product, Technology, Support, and customer-facing teams while technical teams retain ownership of diagnosis and remediation. The team’s operating model keeps response work focused, accountable, and customer-centered across a global operation. Yo…