Senior Jira Service Management Automation Architect

FPT Asia Pacific is seeking an experienced Jira Service Management Automation & Integration Engineer to implement and modernise an ITSM platform. The role focuses on migrating from on-premise JSM Data Center to SHIP-HAT, building automation, and integrating ITSM with DevOps tools such as GitLab and Confluence. You will design workflows, service portals, SLAs, and notifications, and collaborate with IT operations, software engineering, and business stakeholders to deliver reliable, scalable IT J…