GTS Service Desk Analyst with English & French or Italian

Position Purpose: The Global Technology Support team is the first and single point of contact for all customers using IT Services delivered by Business Technology. Its aim is to provide support to customers, ensuring that expectations are met or exceeded in accordance with the demands of the business and through end-to-end support. The role endeavors to promptly resolve problems, troubleshoot and escalate while assisting the broader team in providing a stable, effective IT service to the busine…