Complaints Officer -Social Care

Job title: Complaints Officer Location: Dudley (Hybrid, 3 days on site) Hourly Rate: £19.81 PAYE or £25.91 Umbrella Duration: 6 Months Job Description The Dudley Council's Children's Services requires additional short-term capacity to support the effective handling of Stage 1 and Stage 2 complaints. Frontline managers are responsible for operational delivery as well as coordinating and drafting complaint responses, which can create competing demands and contribute to delay or variable response …