Network Engineer

Role Summary: Front-line Tier 2 engineer providing pre-migration consultation, readiness validation, and network/ISP troubleshooting for agent offices, with full case ownership in ServiceNow. Engineers in this role also own SOP/knowledge-article development and Help Desk enablement work that underpins the shift-left roadmap, and serve as backup escalation support for the ACI Support Lead. Key Responsibilities: conduct pre-migration consultations and educate agents on the ACI migration process a…