Descripción
As an Associate Regional Business Manager , you will play an important role in coordinating daily business operations and supporting regional management. You will combine the leadership of a small Customer Care team with commercial and operational responsibilities, ensuring efficient processes, strong customer relationships and continuous improvement. Your responsibilities: Lead, coach and support a team of 4 to 5 Customer Care professionals. Support regional management with operational planning, reporting and business follow-up. Coordinate commercial agreements and contracts, including preparation, approvals, renewals and follow-up. Act as a key contact for internal stakeholders, customers and business partners. Monitor KPIs, service levels and operational performance. Prepare reports, dashboards and business analyses to support decision-making. Ensure accurate customer and commercial data management through CRM and ERP systems. Identify opportunities to improve processes, workflows and customer satisfaction. Collaborate with different departments, including Sales, Finance and Operations. Handle complex customer-related issues and support the team in finding effective solutions. Contribute to cross-functional projects and continuous improvement initiatives. You have at least 5 years of relevant experience in business operations, commercial operations, customer service management or a similar position. You have proven people management experience and know how to motivate, coach and develop a team. You have experience with project coordination, process improvement and stakeholder management. You understand commercial processes, contract management and operational workflows. You have strong analytical skills and are comfortable working with KPIs, reports and business data. Experience with Salesforce and an ERP system is required. You are proficient in Microsoft Office, particularly Excel. You are proactive, structured, results-driven and capable of managing multiple p