Descripción
Are you an experienced hotel professional who enjoys combining reservations, commercial thinking and partner relationships? We are looking for a Groups / FIT Reservations & Commercial Supervisor to join our team in Zurich and take an active role in developing and managing our Groups and FIT business. Working alongside our full-time Groups & FIT Reservations Coordinator, you will bring your experience, commercial mindset and ability to make sound decisions independently. Your responsibilities - Manage and follow up on Groups & FIT requests, with a particular focus on complex and commercially important business - Maintain and develop strong relationships with Tour Operators and key partners, ensuring professional and timely communication - Proactively identify and develop new partnership and business opportunities - Manage commercial reviews and contract renewals with key partners, in coordination with Revenue and Hotel Management - Identify need periods and initiate promotions and tactical offers to generate additional business - Prepare and negotiate offers optimizing group business according to availability, demand and hotel strategy - Prepare the group revenue forecast and contribute to the annual budget preparation - Handle complex requests, including escalated complaints, overbooking, relocations and inventory situations - Work closely with Front Office, Revenue, Sales and hotel operations - Support complex or commercially significant meeting and event requests in collaboration with the F&B Manager - Share your expertise and support the development of our Groups & FIT Coordinator - Contribute ideas to continuously improve our Groups & FIT processes and commercial performance - Covers the reservation coordinator position during holidays and absences. Your profile - Solid experience in hotel reservations, Groups & FIT and/or Front Office ideally with Tour Operator Business - Previous Front Office supervisory or management experience is a strong advantage - Strong