Logistics Service Excellence Lead – EU CSAT & Ops

TikTok Inc. in Madrid is seeking a Logistics Service Excellence Programme Manager to join our global logistics team. You will drive continuous improvement of the customer and seller logistics experience across EU markets, leading standard process creation, SOPs, training and knowledge content, while partnering with product, operations and CS teams. You will build scalable logistics capabilities, develop reports and metrics like CSAT, and advocate for user-centric solutions to enhance service J-…