Service Desk - Analyst(German/French)

Responsibilities: Must have excellent communication skills (German/French). Should have experience in technical support along with networking. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users. Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User account provisio…