Sr Support Engineer 1 - BY TMS/Transportation Management

Scope & Impact: Deliver High-Touch Support: Provide premier application and techno-functional support to strategic Blue Yonder TMS customers by diagnosing and resolving complex SaaS/Cloud solution issues. Lead Escalations: Drive rapid resolution and Root Cause Analysis (RCA) of high-severity and escalated incidents in collaboration with internal engineering teams and customer leadership. Deepen Architectural Mastery: Build deep expertise in end-to-end customer solution architectures, custom ext…