Director, AI-Driven Service Platforms & Automation

Ingram Micro seeks a Director, Business Systems – Service Platforms & Automation to own strategy, delivery, and operational excellence for mission-critical systems spanning Zendesk, Gainsight, custom plugins, AI bots, and legacy apps. You will lead modernization and AI enablement to drive measurable KPI improvements and deliver value across Support, Sales, and Operations. The role requires a leader who can translate strategy into execution, partner with business stakeholders, and foster a J-188…