Senior AVP, Digital Transformation & Contact Center Lead

DBS Bank Ltd. in Singapore seeks a capable Business Analyst Lead within Group Ops Capability Centre to drive contact centre system enhancements, test planning and release readiness. You will mentor a team of BAs, collaborate with developers and stakeholders, and ensure solutions align with business objectives across CRM and telephony platforms. The role demands SDLC expertise, Agile PM experience and strong stakeholder engagement, with flexibility to support releases after-hours when needed. J-…