Head of Customer Experience and Insights

This is a full-time position of 40 hours per week. The opportunity Tiaki Wai is building something new. Our ambition is not simply to establish the systems and services needed to deliver water services, but to create an organisation that is genuinely centred on the customers and communities it exists to serve. That means putting customer insight, experience and service design at the heart of how we develop services, make investment decisions and measure success. You'll work with the Chief Custo…