L2 Production Support Java & Linux

Responsibilities Incident & ProblemManagement: Monitorproduction systems proactively, manage and triage L2/L3 incidents, coordinateresolution efforts, and adhere to strict Service Level Agreements (SLAs). Root Cause Analysis (RCA): Lead formal and informalpost-event problem reviews, identify systemic issues, and implement preventivemeasures to avoid recurrence. System Monitoring & HealthChecks: Proactivelymanage production services by tracking availability, latency, throughput, userjourneys, an…