Director, Operations Excellence & Performance

Job Description Summary: The Director, Operations Excellence & Performance sits within BCBSA's Health Plan Operations function and is responsible for four interconnected areas of accountability: Divisional Planning & Coordination, Performance Management, Continuous Improvement, and Duals and Marketplace Performance. The role reports directly to the Senior Vice President, Health Plan Operations. As the divisional planning and coordination lead, this role serves as the operational backbone of Hea…