L2 Support Engineer - Managed Services

Role Summary The Level 2 Managed Service Engineer for the End-to-End Observability team is responsible for advanced troubleshooting, root cause analysis, Datadog configuration, incident escalation, and continual service improvement across the observability stack. This role serves as the primary escalation point for L1 engineers and is expected to independently resolve, or drive resolution of, moderately complex incidents spanning application, infrastructure, network, APM, Synthetics, logs, and …