Automation Engineer - Cognizant

ITSM / JSM Automation & Integration Engineer - Devops Key Responsibilities Assess the existing JSM environment and design a simplified, modern target-state ITSM solution on SHIP-HAT JSM. Configure JSM service projects, portals, request forms, workflows, queues, SLAs, permissions, approvals and notifications. Implement and improve incident, service request, problem, change and knowledge-management workflows. Develop automation for ticket routing, approvals, escalation, incident handling and serv…