Bilingual Customer Service Admin

Essential Duties and Responsibilities: - Manage inbound and outbound calls that are primarily routine in nature. - Follow basic procedures and scripts, using fundamental knowledge to navigate information systems and/or MAS system along with a basic knowledge of QIC/State services. - Accurately update database systems such as, but not limited to, Word, Excel, MAS. - May assist in the processes required for medical case file creation, including, but not limited to, data entry and records manageme…