Global Spend Care Leader - Scale & Elevate CX

Perk is seeking a Senior Director of Customer Care Spend to lead and scale a global, high-performing spend customer care team. You will design the operating model, own KPIs (CSAT, SLA, churn), and collaborate with WFM, Product, Sales, and Account Management to drive growth and excellence. This is a hands-on leadership role in a fast-growing fintech/SaaS environment. You will be based near our Barcelona hubs, work with in-house and outsourced staff, and champion a data-driven culture with a focu…