ITSM Process Architect – ServiceNow & Process Improvement

MALAYAN BANKING BERHAD is seeking a seasoned ITSM Lead to drive ITSM initiatives, align local processes with group standards, and deliver ServiceNow ITSM projects. You will coordinate UAT, training, and stakeholder adoption to enhance service performance and regulatory compliance. The role emphasizes incident, problem, change, and request management, with focus on aligning processes to MAS TRM and group models, ensuring effective collaboration across technology and business teams. J-18808-Ljbffr