Admin & Customer Service Assistant for a Roof Plumbing Company in Australia (Home Based Part Time)

• Follow up new customer enquiries and leads by phone, email, SMS and WhatsApp, converting enquiries into booked jobs and arranging free roof inspections. • Respond to customer emails and messages, return missed calls captured by the AI receptionist and provide friendly, professional communication to homeowners. • Prepare quotes in ServiceM8 using notes provided by the business owner, send quotes once approved and proactively follow up outstanding quotes by phone. • Manage crew bookings and job…