Service | Godrej Interio

Job Description: The incumbent would be responsible for the following: A. Service delivery and Customer satisfaction: Managing product/service installation and break-fix as per First Visit Time (FVT) and Closure Visit Time (CVT) norms by effectively managing ASPs. Ensuring effective and speedy resolution of problems/customer complaints. Monitoring and reviewing service delivery quality and response patterns. Working to improve Customer Satisfaction Index (CSI) and customer accolades. B. Authori…