Director of Rooms: Luxury Guest Experience Leader

Shangri-La Singapore is seeking a Director of Rooms to lead the entire Rooms Division including Front Office, Guest Relations, Housekeeping, Horizon Club, and Valley Wing. You will set strategic direction, uphold luxury standards, and ensure seamless guest journeys. The role partners with Sales, Revenue Management, and F&B to drive revenue, manage costs, and mentor leaders. You will champion service excellence for VIP guests, supervise assets, and foster a culture of accountability and J-18808-…