Service Delivery Engineer

Job summary The postholder will provide an exceptional 1st line support service, in line with FT's strategic objectives and quest for continual improvement in delivering a 'best in class' IT service to its customers. The postholder will conform to a strong ITIL best practice framework, and work to ensure Service Level Agreements and Operational Level Agreements are consistently met and preferably surpassed to deliver high-quality solutions and support to the customers. This post requires contin…