Aviation Facilitator (Trainer)

Position Title: Aviation Facilitator (Trainer) Department: Learning & Talent Development Location: Gurugram, India Role Summary The Customer Service Facilitator is responsible for delivering customer service training programs to airline frontline staff, including airport customer service and operations teams. The role focuses on passenger interaction skills, airline systems, SOPs, complaint handling, service recovery, and real-world application. Key Responsibilities Delivering customer service …