Salesforce Lead

Job Summary (List Format): - Lead the design, development, and implementation of Salesforce Service Cloud solutions for customer service and support. - Collaborate with business stakeholders, architects, and technical teams to deliver scalable Service Cloud implementations. - Gather and analyze business requirements to configure and customize Service Cloud features (Case Management, Omni-Channel, Knowledge Base, Entitlements, Service Console). - Drive integrations between Salesforce and other e…